What information do we collect? 

We collect information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form or download our app.  When ordering or registering on our website you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information or other information.  You may, however, visit our website without providing this information. 

Children's Online Privacy Protection Act Compliance (COPPA)\

To Parents:

•               We do not require a child to disclose more information than is reasonably necessary to participate in an activity;

•               You may review your child's personal information, direct us to delete it, and refuse to allow any further collection or use of your child's information;

•               You may agree to the collection and use of your child's information, but still not allow disclosure to third-parties

•               Parental consent is obtained by the use of a credit card, debit card, or other online payment system that provides notification of each separate transaction to the account holder;

•               To exercise your rights, please contact pi lab at support@thepilab.com. 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

•               To personalize your experience:  (your information helps us to better respond to your individual needs);

•               To improve our website:  (we continually strive to improve our website offerings based on the information and feedback we receive from you);

•               To improve customer service:  (your information helps us to more effectively respond to your customer service requests and support needs);

•               To process transactions:  your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested;

•               To administer a contest, promotion, survey or other site feature;

•               To send periodic e-mails:  the e-mail address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note:  If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server.  All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

            Your information may be saved or processed on servers located outside your country of residence.

Do we use cookies?

Yes.  Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the website or service provider system to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our website visitors.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.  Like most websites, if you turn your cookies off, some of our services may not function properly.  However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third-parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies or Terms of Use, or protect ours or others rights, property, or safety.  Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website through a link to a third-party website.  These third-party websites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.  Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  We therefore will not distribute your personal information to outside parties without your consent.  This does not include trusted third-parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.thepilab.com

support@thepilab.com

            pi lab, LLC

            12175 Visionary Way Ste 111

            Fishers, Indiana 46038

            317-660-1050

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.thepilab.com/terms-and-conditions.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 4/3/17.